That is absolutely true! LightForm was founded in Edmonton, Alberta in 1997. In the years since we have opened showrooms in Toronto, Vancouver, and Calgary, with additional teams in Winnipeg, Kelowna, and further expansions in the works. In 2020, we also unveiled our new website, LightFormShop.com, allowing lighting enthusiasts all across Canada the ability to order from the largest catalogue of designer lighting in the country.
Of course! We have extensive experience serving American clientele and meeting the unique needs of international shipping. As long as you don't mind seeing words like "colour" and "aluminium" spelled the correct way, you should have no problems ordering from us!
In our lighting showrooms, of course! We have four beautiful showrooms across Canada, each filled with inspiring lights and friendly, knowledgeable staff. We invite you to visit our lighting showrooms in Toronto, Edmonton, Calgary, and Vancouver if you long to see our lights in person.
Please understand that, with over 90 brands, each with its own catalogue of designer lights, we are incapable of displaying every piece in our showrooms. We treat our showrooms as exhibitions, which we curate and refresh to bring you a blend of iconic classics and the newest designs on the market. We also maintain sample collections for products and finishes, to give you the best idea possible of what you can expect when your new luminaire arrives.
If you are a professional designer working on a project with quantities, please contact us to discuss options for ordering samples.
Although the Covid-19 pandemic did force us to close our showroom doors to the public for the first time in LightForm's history, we have reopened where possible while observing heightened sanitization measures and in accordance with local public safety protocols.
Some locations closed to the public are able to remain open for appointment-based consultations for our clients' convenience; please contact your local showroom for further information before attempting to visit.
LightForm does not stock parts or accessories for our fixtures. (We suggest you contact the store from which you made the original purchase or the manufacturer directly.)
We do not rent or lend fixtures at this time. If you are an IATSE member in set decoration or props and looking to make arrangements for a professional film or television shoot, we invite you to email the showroom closest to you to discuss possible solutions for your needs.
BLESS YOU. From icons of design to up-and-coming design stars, the people who design these lights are tremendously talented individuals who often don't get nearly enough recognition. You can read all about them on our Designers pages, where you’ll find images, biographies, and links to all the lights they’ve designed.
If your preferred designer doesn't have a listing yet, reach out to us on social media and let us know so we can look into adding them in our next round of updates!
Gosh-howdy, don't you ask the most convenient questions! You can follow us on your social media platform of choice: Instagram, Pinterest, Facebook, Twitter, or LinkedIn.
We’re pleased to introduce you to our sister company, Dwell Modern, which shares our showrooms in Edmonton and Calgary. Check out their home furnishing collections online, or stop in to see the latest furnishings for living, dinning, bedrooms, workspaces, storage, rugs and accessories, and more from design-favourite brands Ligne Roset, Saba Italia, Blu Dot, Cassina, Cappellini, Gubi, Kartell, Emeco, SkLO, Poltrona Frau, and others. They offer design consultations as well as project support for commercial and hospitality projects.
We’re happy to help you navigate the options and choose the right light fixture for your space. You can connect with us via website CHAT, phone (1.888.908.8580), or email.
We have a number of architectural lighting brands that manufacture high performing recessed lighting, track systems, linear lighting, modular systems, projectors and directional lights, and surface mounted lights for indoor and outdoor use. If you’re a designer working on a project, connect with us to learn how you can source all your lighting needs with us.
We’ve curated a selection of over 90 of the world’s top lighting brands, including many that are available exclusively at LightForm. Discover LightForm’s Exclusive Lighting Brands and the brands for which we’re an Authorized Dealer.
Many of the premium lighting fixtures we sell are made from natural materials (such as wood or marble) and/or using processes that may affect the final finish or appearance of the fixture. This is usually noted on the product’s detail page. In these cases, slight variances to finish or texture are a natural result of the materials and fabrication method, and contribute to the luminaire's unique and individual character. They are not considered defects.
There are a number of answers to this question. While some manufacturers will idealize products a bit in their photos (hiding power or support cables, for instance), none of the manufacturers with whom we deal seeks to deceive with their advertising.
We provide line drawings, images, and specification details including materials and finishes on every product page so that you can make the most informed buying decision possible. Finish swatches and photos on product pages are as close to the final product as possible, but some variation may be expected, especially owing to the customization of each individual user's computer display settings.
There are a number of answers to this question. While some manufacturers will idealize products a bit in their photos (hiding power or support cables, for instance), none of the manufacturers with whom we deal seeks to deceive with their advertising.
That's not a question, but we'll answer it anyway. There's a lot of technical language in the world of designer lighting, so we've created a handy lighting Glossary to help our customers with lighting related terms. If the term you need clarified does not appear in our Glossary, please contact us so we can help!
Our writer has a master's degree in English and wants people to know it. We apologize and recommend you consult an online dictionary, because, to be honest, we only understand about 60-70% of what he says too.
Our showrooms do not keep items in stock, so it is unfortunately not possible to pick up parts and fixtures. When you order from LightForm, the product is shipped directly to you from the manufacturer’s studio and/or warehouse. An added advantage of this system is that it saves both time and money for you!
As the final presence of a socketed luminaire in your space relies upon a variety of preferences for the bulb that only you can decide, most of our bulb-compatible lighting fixtures ship without bulbs. Those that do will indicate thus on the item detail page.
You can order Tala bulbs from LightForm, as well as bulbs for select lighting fixtures that may be best served by bulbs produced by the manufacturer. These bulbs will be referenced in the "Accessories" tab on the product page. Please note that orders of these bulbs may be subject to minimum quantities.
LightForm does not stock or sell standard-size bulbs such as the E26 bulb.
Sorry. E26 is a specification that translates to "an Edison-style bulb that fits into a socket 26mm wide." For most people reading this, that will be the classic incandescent bulb with which you are familiar. Since most halogen and LED bulbs were designed to fit existing sockets, these designations have been carried over to indicate compatibility.
We are not able to offer installation services for light fixtures. We recommend that you seek out a local electrician or a similar trade professional, and have them follow the installation instructions that come with the fixture. If the installation instructions were missing or lost, you can check the product page on our website or that of the manufacturer to download them. Many items also have installation videos, and you can also find those on the item detail page on our website.
You’ll find Lead Time information for the lighting fixtures on our website on the product detail page under the "Delivery" tab. Most pages also have it under the Order button, labelled as "Ships in." Please keep in mind that all Lead Times are approximate and the best information we have at the moment. Lead Times depend on a variety of factors including stock levels, material availability, and other logistics challenges.
As you will notice, some product pages say "Contact us for Availability" rather than providing a Lead Time. This usually indicates a special-order item or system with a plethora of available options that will require a specialized estimate. Please email us to discuss your needs and arrange for the most accurate estimate possible.
Once you place an order, we’ll get a more accurate Estimated Ship Date from the manufacturer and give that to you.
No, "Ships-in" and "Lead Time" only indicate the estimated length of time between the initial order and the product leaving the workshop or warehouse. Expect a further length of time from shipment to delivery.
If you find the exact same product advertised for a lower price anywhere within Canada prior to placing your order, please let us know and we will match that price and refund you 5% of the difference.
Please keep in mind that shipping and handling fees and other charges that are found to be add-ons will be taken into consideration. For example: if LightFormShop offers free shipping and the listing competitor charges for shipping, then the total price, including shipping, will be matched. We will require some form of verification of the offer and it must be made by an Authorized Dealer of the product, following manufacturer pricing guidelines and policies, and it must be a stock item.
Our Low-Price Guarantee excludes Clearance and Sale items. For further information, please see our Price Guarantee page.
We are pleased to offer discounts to members of the trade such as designers, architects, and contractors who present appropriate credentials and have been approved for our Trade Program. Please contact us or visit our Trade Program page to apply.
Here’s a general overview of what you can expect when you order an item through LightFormShop.com.
Once you submit your order, we will send you an Order Confirmation via email. Please check this confirmation right away to confirm item quantities and finish/sizing options. If you notice any discrepancies please contact us immediately via email: CustomerService@lightform.ca
When the manufacturer provides us with an Estimated Ship Date for your order--based on specific factors such as whether your lighting fixture is a stock item or handmade-to-order--we will convey this information to you, again via email.
Once your new designer light leaves the manufacturer's workshop or warehouse, we will send you an Order Will Ship email notification containing information about the shipping carrier and a tracking number when available. After that point you can track your order with your tracking number for the specific carrier. If no tracking information is available, we offer general guidelines for what to expect for delivery time. We recommend you read our Delivery Tips in preparation for your delivery.
Finally, you will receive your item. After you install the item, send us a picture! We love seeing where our items end up and might even feature you on our social media and/or website.
If for some reason, you do not receive any communication emails from us after placing your order, please contact our Customer Service team as soon as possible so that we may investigate and confirm your order.
Unfortunately, our showrooms lack the storage capabilities necessary and cannot accept receipt of deliveries for pickup. We provide convenient drop shipping so your purchases are delivered straight to your home, office, or project site and arrive as quickly as possible.
Unfortunately we are unable to offer storage services. Once your order is produced by the manufacturer, it will be shipped to the address you provided.
Yes, it is possible to change the shipping address, although, depending on the manufacturer and how close your lighting fixture is to shipping, there may be a fee involved.
When your shipment ships from the manufacturer's workshop or warehouse, you should receive a tracking number for the package(s). At this point in time the package has been directed to the delivery address on file and any subsequent changes to that address must be arranged directly with the carrier. Additional fees and/or restrictions may apply. Please refer to the regulations from the noted carrier.
We do not deliver products ourselves. Our designer lights are shipped, whether direct from manufacturers or from their warehouses, using well-reputed international carriers and shipping companies.
Standard orders are shipped with Curbside Delivery. White Glove service may be available for an additional charge, if arranged for in advance; please contact us to discuss availability and pricing.
Because the vast majority of the designer lighting in our inventory is made-to-order and put into production as soon as we confirm the order with the manufacturer, cancellations are often not possible. Please contact our Customer Service immediately via email at CustomerService@lightform.ca if your needs have changed and you wish to cancel an order and we will do our best.
We understand that there are times when the product you purchase just isn't right for your space. In this unfortunate circumstance, please refer to our Refund/Returns Policy page.
Please note that, if a return is possible and authorized, a restocking fee may be charged.
If the unthinkable happens and, by some chance, your order arrives damaged, please contact our Customer Service immediately via this webform. Alternatively you can email CustomerService@lightform.ca.
Please check your package as soon as you receive it. While time allowances for reporting damage vary from vendor to vendor, part of a standard shipping agreement is that orders that arrive via freight must be checked at delivery. Moreover, the earlier you report any issue you find, the better able we will be to assist you in resolving it.
For a detailed explanation of how best to prepare for delivery and to protect yourself in case of damage or loss, see our Delivery Tips page.
If you identify any issues upon inspection of your new luminaire, please contact our Customer Service team immediately via this webform or CustomerService@lightform.ca
587.405.4043 (9am - 5pm MST/MDT)
The majority of the lights you see on our website will work in North America. Though the majority of LightForm’s products come from international destinations, they are manufactured for use in Canada and the USA. The certification information on your favourite lighting design's page will indicate if it has been certified for use in the USA, Canada, or both. We recommend you consult an electrician to get a better understanding of your local certification requirements before ordering any lighting fixture.
Every country in the world has their own electrical code requirements, so you can expect most luminaires available around the world to have several certification codes and symbols.
The most relevant certification codes you can expect to see on LightFormSHOP.com are as follows:
cULus: manufactured for North America, certified by The Underwriters Laboratory for use in both Canada and the USA.
cETLus: manufactured for North America, certified by Intertek for use in both Canada and the USA.
UL only: manufactured for use in North America and labelled by The Underwriters Laboratory for the USA only.
ETLus: manufactured for North America, certified by Intertek for the USA only.
CE: manufactured to be compatible with North American fittings, but only certified according to European health, safety, and environmental protection regulations. Please note that many electrical contractors will not install products with CE markings only. Please consult with your electrician prior to ordering.
Unfortunately, we cannot answer this question. Even so-called "non-dimmable" lights can often be made dimmable with the appropriate driver (or, in the case of floor and table lamps, a corded dimmer accessory). The issue is that, as building codes vary from area to area (and over time within areas), there is no one-size-fits-all dimming solution.
Our best suggestion is to consult with your local electrician before ordering to ensure that the luminaire you favour is compatible with your electrical infrastructure and that he or she is able to provide a suitable dimming switch to ensure that your new light will be a safe and beautiful addition to your space.
You'll find this information in the Specifications tab on any light, under the heading "ENVIRONMENT/IP/IK RATING." IP stands for "International Protection" (sometimes rendered as "Ingress Protection") and is a system devised to explain how protected a fixture is against intrusion from solids and liquids based on size. The scale goes from IP00 (completely open) to IP68 (completely closed off to solids [6] and liquids [8]).
No. That's why they have different letters. IP ratings explain as to how safe an electrical enclosure or light is from solid and liquid infiltration. IK (International Kinetic) ratings explain how resistant electrical enclosures are to physical impacts. You can expect to find IK ratings on recessed ground lights intended to be installed in walks or driveways.
IK testing and ratings are used infrequently in high-end lighting because striking most lighting fixtures with a hammer, although enjoyable, is generally a bad idea anyway.
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In 2020, we debuted a new online retail space at LightFormSHOP.com in order to offer our customers a more relaxed and convenient experience when searching for that perfect lighting design. Once it was up and running, we retired our old domain, lightform.ca, but retained the email system for the sake of continuity.
We appreciate any feedback you might have while using our website. We have a Web Support team ready to help: 1.888.908.8850 (6:30am - 5pm PST/PDT). Or email websupport@lightform.ca
