So you’ve made a purchase and are eagerly awaiting your delivery! Here are some important tips for receiving your LightForm delivery:
How to Receive Your Delivery
- Upon delivery, count the number of packages: if the number of packages does not match with the delivery note, write on the delivery slip: "INCOMPLETE DELIVERY. X PACKAGE(S) MISSING."
- Examine packaging for signs of damage. If there is a sign of damage to the exterior of the packaging, you have two options:
a. Check the status of the product immediately and if there are damages, refuse the delivery, by writing "DAMAGED PACKAGING. NOT ACCEPTED."
b. If you do not have time to check the status of the product immediately, you can accept it, but must write on the delivery note: "DAMAGED PACKAGING. REVISION PENDING."
- If there are no signs of damages, but the person receiving the goods does not have the time to check the status of the products, please write on the delivery note: "REVISION PENDING"
By writing ‘REVISION PENDING’, you have 48 HOURS to check the quality of the products. If there are any problems with the products, please email LightForm within 48 hours email@example.com and include any related invoice numbers or delivery notes and we will investigate as soon as possible.
If products arrive damaged, please take photos of the damage and the boxes. Submit them along with the Damage Claim Form, within 48 hours, to us via this page on our website.
Please note that LightForm will need photos of every box that carried damaged products, even if the boxes appear undamaged. While waiting for a response from customer service, please keep the products, boxes, and original packaging. Unless instructed otherwise, damaged products will need to be returned to LightForm as part of the repair or replace process.
Do not install any item that arrives with damage.
If you receive incorrect products, please do not open them. Instead, please contact customer service immediately. If products are found to be incorrect after opening, please avoid handling, report to firstname.lastname@example.org, and await further instructions. Pending further instruction, incorrect products will need to be carefully repackaged and returned to LightForm or the manufacturer.