Customer Service

We’re here to help out!

Did you know that we have an FAQ page? Check it out for faster answers to your question.

Otherwise, take a look at our Customer Service options below.

Need help placing your order on the website?
WebOrders@lightform.ca or 1.888.908.8580 (9am - 5pm PST/PDT)

Have a question about the lighting that you see on our website?
WebOrders@lightform.ca or 1.888.908.8580 (9am - 5pm PST/PDT)

Need help with project/contract pricing?
WebOrders@lightform.ca or 1.888.908.8580 (9am - 5pm PST/PDT)

Having trouble registering on the website?
WebSupport@lightform.ca or 647.931.7026 (9am - 5pm PST/PDT)

Need to make a claim about the product that you received?
CustomerService@lightform.ca or 587.405.4043 (9am - 5pm MST/MDT)

Wondering where your order is?
CustomerService@lightform.ca or 587.405.4043 (9am - 5pm MST/MDT)

If you’d like to speak to our Customer Service or Web Orders teams directly please phone between these hours:

Customer Service: 9:00am - 5:00pm MST/MDT
Web Orders: 9:00am - 5:00pm PST/PDT

Otherwise leave a message and we’ll return your call promptly.

Contact Customer Service

First Name* First name is required

Last Name* Last name is required

Phone* Phone number is required

Email* Email address is required

Sales Order Number

Case Number

Question* Please add some details of your inquiry

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Forms

Note: if you do not have an existing order with us but still have a question, please connect with your LightForm rep (if you have one) or with our website team WebOrders@lightform.ca