Customer Service

We’re here to help out!

Did you know that we have an FAQ page? Check it out for faster answers to your question.

Otherwise, take a look at our Customer Service options below.

Holiday Hours

Our offices are closed Dec 24 for the holidays. We will be back in office Jan 4, 2021. Happy Holidays.

Need help placing your order on the website?
WebOrders@lightform.ca or 1.888.908.8580 (9am - 5pm PST/PDT)

Have a question about the lighting that you see on our website?
WebOrders@lightform.ca or 1.888.908.8580 (9am - 5pm PST/PDT)

Need help with project/contract pricing?
WebOrders@lightform.ca or 1.888.908.8580 (9am - 5pm PST/PDT)

Having trouble registering on the website?
WebSupport@lightform.ca or 647.931.7026 (9am - 5pm PST/PDT)

Need to make a claim about the product that you received?
CustomerService@lightform.ca or 587.405.4043 (9am - 5pm MST/MDT)

Wondering where your order is?
CustomerService@lightform.ca or 587.405.4043 (9am - 5pm MST/MDT)

If you’d like to speak to our Customer Service or Web Orders teams directly please phone between these hours:

Customer Service: 9:00am - 5:00pm MST/MDT
Web Orders: 9:00am - 5:00pm PST/PDT

Otherwise leave a message and we’ll return your call promptly.

Contact Customer Service

First Name* First name is required

Last Name* Last name is required

Phone* Phone number is required

Email* Email address is required

Sales Order Number

Case Number

Question* Please add some details of your inquiry

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Forms

Note: if you do not have an existing order with us but still have a question, please connect with your LightForm rep (if you have one) or with our website team WebOrders@lightform.ca